Thu, Dec 18, 2014 19:31
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I phone, you phone, iPhone.

The mute button and the volume buttons on my iPhone fell off. 

If you’re like most business people with smart phones, you live on your cell.  Any quirk impacts you immediately and annoys you.

I pay that outrageous amount every month for insurance on my phone and this was covered. But I already had problems with the 8 Gigs of memory, so I already had decided months ago to upgrade. This seemed like a timely excuse.  

 I showed up at Best Buy as it opened at 10 AM.

I was the only person at the phone center. Two Best Buy phone experts were there to help me.

They took about 20 minutes to find my receipt from November 2008 online, an amount of time I thought extraordinary for electronic storage.

Then I said I wanted to upgrade my iPhone to the next level. I already was half decided to do that despite the Consumer Reports negative review.

“What about Androids?” I asked.

“Oh, they’re not as good as the iPhone,” they answered almost in unison.  Almost every question I tendered elicited a response from both at the same time.

“Doesn’t Sprint have 4G?” I asked.

“It’s an iPhone 4,” they said.

“I didn’t think AT&T had a 4G network,” I said.

“It’s an iPhone 4,” they repeated, implying a 4G network.

“You’re saying AT&T has a 4G network,” I said.

“No,” only one said. “We’re not saying that. We’re saying it’s an iPhone 4.”

I don’t think they knew the answer.

“Is the Android cheaper?”

“No, not really,” they said.

“What about the iPhone antennae problems?”

“That’s just overblown by the media.  You have to hold it in your right hand instead of your left hand,” the senior phone expert said.  

“Hmm” I said. “How does the right hand hold differ from the left hand hold?”

He launched into some explanation about positioning the phone in your hand, and how your left hand held the phone differently than your right hand.

“Hmm,” I said.

The bumper that corrected the problem I was told I had to buy.  (I already knew they would be available for free after September 10).

The phone expert also didn’t know that you could put the plastic film over the face of the phone even with the bumper cover.  He was about to throw it away when I grabbed it. I don’t think either of the two employees ever had either an iPhone or an Android or anything with a touch screen.

The two also assured me all my iPhone chargers would work with the iPhone 4. Later in the day I tried to charge my new iPhone at work I found the dock wouldn’t work on my computer.  A bummer.  More charges in the offing.

It took the Best Buy employees until 11:40 AM to finish this transaction.  A Best Buy employee who actually looked as if he knew something about cellphones appeared and helped two customers while I waited on my two trying to figure out a maze. Other customers waited nearby, snarly and anxious.

Finally, my new iPhone 4 worked. Finally, I signed the receipt.   The two employees breathed like they’d been on a run in the 100-degree heat.

They wanted me to come back late in the day to put on the plastic film. 

\Since I needed a break, I agreed.  I didn’t know what an iphone was four years ago, because  it wasn’t on the market.  Now I hold the fourth generation product, so hot a product that Consumer Reports “not recommended” evaluation and service by inexperienced techs appear to make no difference on the sales. 

I held the fourth generation of a production that hit consumers barely three years ago, and found the level of dissatisfaction acceptable.